Chandler Hall Hospice Named as Prestigious 2024 Hospice CAHPS Honors Award Recipient

Newtown, PA – May 14, 2024 — Chandler Hall Hospice Services has been named a 2024 Hospice CAHPS Honors Award recipient by HEALTHCAREfirst, a leading provider of CAHPS and bereavement survey programs for home health and hospice agencies. This prestigious annual review recognizes agencies that continuously go above and beyond in providing high-quality care for patients and compassionate caregiver experiences. It acknowledges the highest performing agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey satisfaction and quality measures.

To be considered for this award, the hospice agency must have scored above the HEALTHCAREfirst National Performance Score on the Hospice CAHPS Willingness to Recommend question. If that criteria is met, performance is evaluated utilizing a set of 23 additional quality indicator measures. These scores are then compared on a question-by question basis to a national performance score calculated from all partnering hospices contained in HEALTHCAREfirst’s Hospice CAHPS database.

“We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Jeremy Crow, Head of RCM and CAHPS Survey, Home Health and Hospice.
“We congratulate Chandler Hall Hospice on this recognition and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”

Laura Shaver, MBA. BSN, RN, CHPN
Hospice and Palliative Care Director,
Chandler Hall Health Services, Inc.


Palliative Care and COVID-19

The possibility of Covid 19 is top of mind for us all but never more so than for seniors and people facing serious medical conditions. The news is full of information, tracking the virus spread and its ebbs and flows. It is a serious concern for all of us.

We all know to follow the well-documented protocols of washing hands, self isolating, wearing masks and limiting our interactions with people outside of our immediate family circle.  But if you are currently receiving care for a serious medical condition, it’s important to realize that patients and caregivers alike must be extra vigilant with basic protocols. It’s just as important to make sure that your family and caregivers are in perfect step with your wishes and goals for care and living your best life.

A good palliative care team works in concert with you, your family and your primary healthcare providers to keep you at home and safe. During this time of uncertainty due to the Covid-19 pandemic, the palliative care team can also act as another set of eyes on the person needing care, helping to ease the stressors on the whole team, including family. One of the best things about receiving palliative care at home from providers here at Chandler Hall is that we’re dedicated to helping not only the person under care, but the caregivers and the whole family, to help reduce stress and increase communication, so all your questions are answered and needs met.

 For example, your palliative care provider can make recommendations about the appropriateness of testing for Covid-19 should new symptoms present themselves, helping to ease the uncertainty of knowing what to do. With evolving information, it’s hard to keep up, but our Palliative Care team is there to help sort out whether any change is normal, or needs closer attention.

Care by Award-Winning Team

In any situation, knowing that you or your loved one is being cared for by a caring, competent provider is important. Chandler Hall was recently awarded a 5 star, deficiency-free rating by CMS – The Center for Medicare and Medicaid Services in infection control in skilled nursing – our Friends Nursing Home. This highly sought after designation was awarded to less that 1% of nursing homes in the Commonwealth of Pennsylvania. In the evaluation process, policies and procedures specifically in the area of infection control were examined and assessed. The process is comprehensive and thorough –  examining such areas as COVID protocols, proper Personal Protective Equipment, staff contact with residents to name a few. That same standard of service and commitment to patient care and comfort is part of Chandler Hall’s Palliative Care at Home service.

In addition to providing health care services and a watchful eye, a good palliative care team can help you know when it is time to organize your critical information, advance directives and personal information. Helping to ease the burden of managing your care in this very complicated time is the job of palliative care. At Chandler Hall – it is our mission.

More About Palliative Care through Chandler Hall

Palliative care is one of the many services offered as part of the Chandler Hall continuum of care. Our physician-led, specially trained palliative care team includes a specially trained team of doctors, nurses and other specialists who work collaboratively with the patient, their family and the patient’s physician to customize a plan to fit the patient’s life and needs. The team strives to help alleviate patient and family suffering, help patients and their families navigate the complexities involved with serious illness and to promote patient quality of care. Visit us online or give us a call at 267-291-2270 to talk with us about palliative care.

Chandler Hall is a Community Based Palliative Care Joint Commission Certification provider with more than 30 years of experience providing patient- and-family centric palliative care service.